NYSDOH Advisory: Ensuring Access to Health Care Services During COVID-19

May 21, 2020 by Christen Aldrich

Filed under COVID-19 for Employers, COVID-19 for the Workforce, Health and Wellness

Last modified May 22, 2020

The New York State Department of Health (NYSDOH) has issued a recent health advisory ensuring access to health care services during the COVID-19 public health emergency. This includes routine preventive care and follow-up services, as well as ensuring healthcare providers continue to provide infection prevention and control measures to prevent the spread of COVID-19. Strategies to deploy these measures may include:

  • Scheduling well visits in the morning and sick visits in the afternoon;
  • Scheduling visits based on patient-risk factors for COVID-19 severe outcomes, and schedule those at highest risk earlier in the day;
  • Separate patients spatially, such as by placing patients with sick visits in different areas of the clinic or another location from patients with well visits;
  • Collaborate with providers in the community to identify separate locations for holding well visits; and,
  • Request that patients remain in their cars while waiting for their appointment and call them directly into an exam room once ready.

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