Five Ways to Improve Patient Satisfaction and Boost Practice Revenue

October 13, 2020 by Christen Aldrich

Filed under COVID-19 for Employers

Last modified October 14, 2020

According to this article from Medical Economics, the Medical Group Management Association (MGMA) has released a new report filled with information to help practices improve their patient satisfaction and boost their revenue. There are five tips given in Benchmarking for Patient Access in a Post-COVID-19 World, which provide guidance and insight for medical practice administrators and physician leaders as their workflow begins to normalize to pre-COVID-19 levels of appointment availability and volume as well as benchmarks to aspire to. The five tips are as follows:

  1. Shifting hours of operation
  2. Decreasing patient wait times
  3. Leveraging patient portals
  4. Appointment availability and timelines
  5. Charge a no-show fee
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