How Your Team’s Response to COVID-19 Compares to Other Organizations — a Tech-Focused Discussion

September 28, 2020 by Christen Aldrich

Filed under COVID-19 for Employers, COVID-19 for the Workforce, Trainings for Employers

Last modified September 29, 2020

On September 28, 2020 from 2:00 – 3:00 p.m. EST Becker’s Hospital Review is hosting a webinar about team responses to the pandemic. This year, IT leaders needed to make an overnight shift to support remote work and telehealth in a challenging environment. Many organizations experienced a huge increase in new support tickets, and some IT departments were better positioned to deal with increased demand than others. How can IT leaders reduce the strain on their organizations while also managing tightening budgets?

During this webinar, Andrew Graf (Chief Product Strategist at TeamDynamix), will share results from a recent pulse study, IT Service Management in The New Normal, and discuss where we go from here.

Join this webinar to learn:

  • How your team’s response to COVID-19 compares to other organizations
  • The quick wins that can help IT departments deal with increased demand
  • How to drive self-service adoption with knowledge-centered service

Learn more and register here.

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