New York State Contact Tracing Initiative

This nation-leading tracing program will focus on areas with the highest rates of infection and on regions where data shows could be the first to open. The program will operate through the next flu season, and it will be implemented in coordination with tri-state neighbors New Jersey and Connecticut.

The aim of this initiative will be to call every person diagnosed with COVID-19, establish all contacts of this person, and proceed to call and maintain ongoing communication with every contact. In addition, the team will support the isolation and quarantine of individuals, as appropriate in cooperation with the Local Health Department. This includes virtual needs checks and referral to community resources as needed. This contact tracing initiative is in tandem with statewide-wide efforts to increase testing, improve communication and knowledge of effective strategies to reduce transmission, and implementation of isolation and quarantine.

New York State plans to hire a team of 6,400 to 17,000 staff statewide, depending on the projected number of COVID-19 cases, to support the NYS Department of Health (NYSDOH) and Local Health Departments (LHDs) to perform contact tracing in communities across New York State. 

New York State is looking to immediately fill the following roles:

  • Contact Tracers: reach out to the contacts of anyone diagnosed with COVID-19 to assess symptoms, ensure compliance with quarantine and determine social support needs.
  • Team Supervisors:  lead a team of 20 Contact Tracers, and one Community Support Specialist who are working remotely using digital tools.
  • Community Support Specialists: work with the team and the local health departments to address the physical/mental health, and social/human service needs of those contacted, especially those who are under isolation or quarantine.

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